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Business Service Management

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IT Systems Management: Exploiting the Infrastructure for Business Value
sponsored by CA
White Paper: | Posted: 08 Jan 2009
Published:08 Jan 2008
Summary: Managing in a virtualised environment has a number of specific and unique challenges, and these are as much about having a tool as they are about having well-defined IT processes and procedures.
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Operational Excellence Is Key to Maximizing IT Investments
sponsored by Oracle Corporation
White Paper: | Posted: 10 Dec 2008
Published:10 Dec 2008
Summary: Investigating the critical need of operational excellence in challenging economic times, this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence.
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ITIL V3 and the PMBOK® - Distinct but Complementary
sponsored by Global Knowledge
White Paper: | Posted: 10 Dec 2008
Published:10 Dec 2008
Summary: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
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Business Service Management: What It Is and Why You Should Care
sponsored by Global Knowledge
White Paper: | Posted: 10 Dec 2008
Published:10 Dec 2008
Summary: The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
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The Emergence of the Multienterprise Business Process Platform
sponsored by E2open
White Paper: | Posted: 05 Dec 2008
Published:05 Dec 2008
Summary: This document discusses how organizations need a special kind of application technology to manage multienterprise business processes.
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Entertainment Retailer Expects Store Data Analysis to Increase Sales by $1.8 Million
sponsored by Microsoft Corporation India Pvt Ltd
Case Study: | Posted: 01 Dec 2008
Published:27 Nov 2008
Summary: Virgin wanted to analyze its daily operations data more quickly, and in greater depth so they used Microsoft® Windows Server System™ integrated server software and the Microsoft .NET Framework to build a business intelligence solution.
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McGraw-Hill Construction Transforms Business with Integrated Information Services Platform
sponsored by Microsoft Corporation India Pvt Ltd
Case Study: | Posted: 01 Dec 2008
Published:27 Nov 2008
Summary: McGraw-Hill Construction transformed its information service business by connecting isolated data assets, and developing new products and services on a Microsoft® .NET-connected Web service architecture.
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Benefits of Microsoft Dynamics in Industrial Distribution
sponsored by Microsoft
White Paper: | Posted: 21 Nov 2008
Published:21 Nov 2008
Summary: Read this brochure for details on how Microsoft Dynamics solutions can help distribution companies more effectively face demands for lower prices, improved packaging, specific labeling and tight delivery timelines.
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IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs
sponsored by Alcatel-Lucent
White Paper: | Posted: 17 Nov 2008
Published:17 Nov 2008
Summary: This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
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E-Book: The BPM Payoff
sponsored by Accenture
White Paper: | Posted: 12 Nov 2008
Published:12 Nov 2008
Summary: A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
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Improving Operational Performance through KPI Visualization and Analysis - Vendor Webcast
sponsored by myDIALS Inc.
Webcast: | Posted: 31 Oct 2008
Premiered:Available On Demand
Speakers:  Jeanne Moreno, CIO
Wayne Morris, CEO
Summary: View this Webcast to hear a discussion about the process, project requirements and available technology needed for an effective operational improvement support system.
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Data Consolidation in Government Agencies: Best Practices and Lessons Learned
sponsored by Juniper Networks, Inc.
Webcast: | Posted: 06 Oct 2008
Premiered:Available On Demand
Speaker:  John Edgar, Manager of the U.S. Postal Service's Network Operations Business Solutions Portfolio
Summary: In this webcast, John Edgar, manager of the U.S. Postal Service's Network Operations Business Solutions portfolio, discusses the agency's success with data consolidation.
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Presentation Transcript: Selling the CIO on Business Services
sponsored by Alcatel-Lucent
Presentation Transcript: | Posted: 01 Oct 2008
Published:01 Oct 2008
Summary: This transcript is a printable version of the video presented by enterprise expert Gary Audin which is designed to help service providers sell beyond connectivity.
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Podcast: Selling the CIO on Business Services - Expert Podcast
sponsored by Alcatel-Lucent
Podcast: | Posted: 23 Sep 2008
Premiered:22 Sep 2008, 09:00 EDT (13:00 GMT)
Speaker:  Gary Audin, President of Delphi, Inc.
Summary: This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.
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ERP in the Midmarket
sponsored by SAP America Inc
eGuide: | Posted: 19 Sep 2008
Published:17 Sep 2008
Summary: Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.
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